Shipping & refund policy
Simple promises, explained like a friend would.
Add $6.00 more for free shipping
Shipping for you
$4.95
Ships with a tracking link by email
The full details
Shipping
Free standard shipping across the USA on orders of $35 or more. Below $35, shipping is a flat $4.95. You get a tracking link by email the moment your ring leaves.
All sales are final
Every ring is packed to order, so we cannot accept returns or exchanges for a change of mind or a different size. Please check your size with our ring size guide before you order.
Cancellations
You can cancel within 24 hours of ordering, as long as your order has not shipped. We refund you in full to your original payment method.
Damaged, faulty or wrong item
If your ring arrives damaged, faulty or not what you ordered, email us your order number and a clear photo within 3 days of delivery. Once we confirm it, we send a replacement or store credit.
Order not arrived
If your tracking has not moved or your ring has not arrived, email us and we check with the carrier for you.
Contact us
True Vow Rings · 1800 S. Archibald Ave, Dock 1-10, Ontario, CA 91761, USA · Phone: +1 (941) 305-6110 · Email: hello@truevowrings.com